The United Global eSIM is a virtual international roaming solution - a fully digitised service that provides a smarter and more convenient way to stay connected when you travel. There is no physical SIM card: on an eSIM compatible device, subscribers can start connecting by simply scanning a QR Code and entering a Confirmation Code. The United Global eSIM only works on unlocked eSIM-compatible devices.

As of April 2019, the list of eSIM compatible devices are as follows:

Apple iPhone XR, XS, XS Max | Nuu Mobile X5 | Google Pixel 3 |Samsung Galaxy Note 9 | Nexus 6P, 5X, 6 | Moto G6, X4 |LG G7 ThinQ , v35 ThinQ | Microsoft Surface Tablet Pro | Ipad Pro 2018 version onwards. 

Please note, however, that this list can change as more eSIM-compatible devices are released into the market. 

Device compatibility also varies from country to country. Please refer to the manufacturer’s guide from your handset’s country of purchase to determine whether your device is eSIM compatible. For example: iPhones XS, XS Max and XR sold in China, Macau and Hong Kong are not eSIM compatible - however, they are Dual SIM phones with 2 physical SIM slots. United Networks can provide a physical Global SIM for these devices. 

You can purchase a Global eSIM from the United Networks online shop or by contacting our Support Team. Before selecting which Global eSIM to purchase, you will need to check which zone you will be travelling to. The United Global eSIM is sectioned into 3 zones: Red, Blue, and Purple. Click here to check for the detailed list of countries included in each zone. Alternatively, speak to one of our agents and we will assist you in selecting the suitable Global eSIM for your trip.
There are 2 ways to add the Global eSIM to your device:

Option 1 - Adding the Global eSIM by scanning the QR Code
To scan the QR Code, follow the below steps on your device:
  1. Settings
  2. Cellular/Mobile
  3. Add Cellular/Mobile Plan. 
Scan your Global eSIM QR Code and enter the 4-digit confirmation code when prompted. Both of these details are included in the eSIM Activation Email, which is sent after your Global eSIM purchase.

Option 2 - Adding eSIM manually
If you are experiencing issues scanning the QR code, there is another option on your device that will allow you to enter details manually. You will be asked to enter:
  • SM-DP+ Address
  • Activation Code
  • Confirmation Code
All of these details are included in the eSIM Activation Email, which is sent after your Global eSIM purchase.

More activation tips can be found at http://www.esim.blog/
You can purchase an additional Global eSIM from the United Networks online shop - please ensure that you check the eSIM Zones and Coverage section to identify the correct zone for the country you’re currently in. 

You can have multiple Global eSIMs installed on your device at the same time, which means you can add the new Global eSIM to your phone or tablet without having to remove the previous one. You can also transfer credit from one Global eSIM to another via the customer portal.
After you have successfully purchased your Global eSIM, you will receive an eSIM Activation Email containing a QR Code and a 4-digit Confirmation Code. You will need these details to add the Global eSIM plan to your device. If you haven’t received the eSIM Activation Email, please contact our Support Team.

If for whatever reason you cannot scan the QR Code, you can also select to add the Global eSIM by entering details manually. If you select this option, you will need to enter the SM-DP+ address (a web URL), a 19-digit alpha-numberic Activation Code, and the 4-digit Confirmation Code mentioned above. All of these details are also included in the eSIM Activation Email. 
If you did not receive your eSIM Activation email, or if the email comes without a QR Code, please get in touch with our Support Team by calling +61 2 9003 9555, sending an email to globalsim@unitednetworks.net.au or by chatting with us online.
If you cannot scan the provided QR Code, you can install the Global eSIM by entering details manually. You will be asked to enter the SM-DP+ Address, Activation Code, and Confirmation Code - all of which are included in the eSIM Activation email. Alternatively, get in touch with our Support Team by calling +61 2 9003 9555, sending an email to globalsim@unitednetworks.net.au or chatting with us online.
The Confirmation Code is a 4-digit number that is sent together with the eSIM QR Code in the eSIM Activation Email. If you have not received the Confirmation Code, please contact our Support Team.
Once your Global eSIM has been added, it will connect to a supported network (this can take a few minutes). If your Global eSIM does not connect, there are a few things you can do to troubleshoot:
  • Restart your device
  • Enable Airplane Mode for a few minutes and disable it
  • Manually connecting to a network
  • Go to Settings, select the Global eSIM, and turn 4G off for data and voice, then reboot your device.
If your Global eSIM still fails to connect, please contact our Support Team.

eSIM compatible devices allow you to install multiple eSIMs - this means you can have 1 physical SIM card and 1,2,3,4 or even 5 Global eSIM plans. While only 1 eSIM can be active at a time, it only takes a few seconds to switch between them. This can be managed on your device’s Mobile/Cellular Settings. 

The United Global eSIM is sectioned into 3 zones: Blue, Red, and Purple. To view which countries are included in each zone, please click here. A Blue Global eSIM only works in Blue zone countries; a Red Global eSIM only works in Red zone countries, and similarly a Purple Global eSIM only works in Purple zone countries.

If you are travelling to multiple zones, you will require a Global eSIM for each of the zone. However, you don’t have to worry! eSIM compatible devices allow you to install multiple eSIMs - this means you can have 1,2,3,4 or even 5 Global eSIM plans. While only 1 eSIM can be active at a time, it only takes a few seconds to switch between them. This can be managed on your device’s Mobile/Cellular Settings. 
To remove the Global eSIM, navigate to your device’s Mobile/Cellular Settings, tap on the eSIM you want to delete and select “Remove Mobile Data Plan”. Depending on the device, it can also be “Remove eSIM”, “Delete Mobile Plan”, or something similar. 

Alternatively, you can temporarily disable the eSIM. Within your device’s Mobile/ Cellular Settings, you will find an option to “Turn on/off this Line”. If you disable the Global eSIM instead of removing it, you can re-enable and reuse it at a later time.
Before you can use data, you will need to save the new data settings on your device and enable data roaming.

Setup with WiFi
  1. Ensure you are connected to WiFi
  2. Dial *172# and click on the link in the text message you will receive
  3. Turn on Data Roaming

Setup without WiFi
  1. Find the APN settings in your settings menu. 
  2. Change the cellular/mobile APN to: globaldata
  3. Ensure globaldata is written as one word, all lower case. You can leave the username and the password blank.
  4. Save the new details and ensure they’re selected.

IMPORTANT: Regardless of how you have set up your data, you will still need to enable Data Roaming to be able to access the internet on your device.

For eSIM Users:
Please note you can only use data from one mobile plan at a time. This means if you have both your normal SIM and eSIM active on your device, you must specify which SIM to use data from.
  • If you have not departed for your trip, we recommend you use data from your normal, local SIM.
  • If you are travelling, we recommend you use data from your travel eSIM.
If you want to switch between using data from different mobile plans, go to your device’s Cellular/ Mobile Data settings and select the SIM you want to use.
Because the eSIM is not a physical SIM card, you don’t have to remove your regular SIM card from your device. This means you can use your regular SIM and the Global eSIM at the same time. On your device’s Mobile/ Cellular Settings, you can specify which SIM to be used as the “Primary” (default) SIM for calls, texts, and data. Please note your local carrier charges will apply if you use your regular SIM when roaming. 

Navigate to your device’s Mobile/Cellular Settings and check under “Mobile Data”. Your device will specify whether it is using data from the Primary SIM (your physical, regular SIM card) or the Global eSIM. If you have multiple Global eSIMs installed, your device will also specify which eSIM is being used by displaying its label - the nickname which you chose for your Global eSIM at the point of installation. 

When making phone calls or sending an SMS, you can specify on your device whether you want to use your Primary (regular) SIM or your Global eSIM. You can also navigate to your device’s Mobile/ Cellular Settings and select which SIM you would like to use as the “Default Voice Line”.

For data, please go to your device’s Mobile/Cellular Settings, select Mobile Data, and specify which mobile plan you would like to use. Please note you can only use data from one mobile plan at a time. This means if you have both your normal SIM and Global eSIM active on your device, you must specify which SIM to use data from.
  • If you have not departed for your trip, we recommend you use data from your normal, local SIM.
  • If you are travelling, we recommend you use data from your Global eSIM.
If you accidentally removed the Global eSIM from your device, you can add it again by using the same QR Code and Confirmation Code.
To transfer your Global eSIM over to a new device, you must first remove and delete it from the old phone or tablet. Once the Global eSIM is removed and deleted from the old device, you can install it onto the new one by reusing the same QR Code and Confirmation Code.

Yes, you can pool credit between all of the registered Global SIMs and Global eSIMs on your account. Contact our Support Team to find out how. 
If your Global eSIM is connected to a network but cannot use data, please attempt the troubleshooting steps below:
  • Ensure you have the APN set up correct - please refer to the FAQ “How do I use data on my Global eSIM?”
  • Ensure your Data Roaming is enabled
  • Reboot your device
  • Ensure you have your Global eSIM plan enabled and selected for Mobile Data usage - you can verify this under your device’s Mobile/ Cellular.
  • Go to Settings, select the Global eSIM, and turn 4G off for data and voice, then reboot your device.
If you still cannot use data on your Global eSIM, please contact our Support Team