Note: If you travel outside the zone you have selected and/or if you have reached the end of your data pack you will be charged a normal pay as you go data rate. You are able to track the usage of your data pack online on your account.
When you first receive your Global SIM there is no data available. If you do not set up the data settings on your device, the Global SIM will not be able to access data.
To switch it ON you will need to follow the instructions and install the settings on your device.
To be able to access data on your device, you will first need to save the Global SIM Data Setting and then turn Data Roaming On.
Step 1: Insert your Global SIM
Step 2: Connect your iPhone to Wi-Fi
Step 3: Dial *172# and click on the link in the text message that you receive
For all other phones
Step 1: Insert your Global SIM.
Step 2: Dial *172# and click on the link in the text message that you receive
For tablets and manual set up
iPhones and iPad:
Settings > cellular/mobile > Cellular/mobile data networks and change the Cellular/mobile APN to: globaldata
Ensure globaldata is written as one word, all lower case. You can leave the username and the password blank.
To access data on a android phone or tablet you need to manually add an Access Point Name. You can locate this option under the settings > wireless and networks > mobile Networks > access point name
Create a new APN and type the following into the APN settings:
Save the new details and ensure they’re selected.
Note: Regardless of how you have set up your data, you will still need to enable Data Roaming to be able to access the internet on your device
Important: When you do not wish to use data, we recommend that you turn data roaming OFF to avoid being charged for data using features such as emails, Whatsapp, app updates, etc.
When purchasing a Data Pack you will have the option to apply this Data Pack to a SIM immediately or to receive a voucher code. You can opt to receive a voucher code if you have not received your SIM yet or if you are not travelling within the next few days.
Once you purchase the data pack you will receive an SMS and/or an email with the voucher details. You should keep your voucher number in a safe place as you can only apply this once. Note that this voucher is non-refundable.
To apply this voucher:
Step 1: Log in to your account online
Step 2: In the main account dashboard you will notice a box with your unallocated purchases.
Step 3: Select which type of voucher you have purchased from the options.
Step 4: You can now allocate that voucher to a SIM of your choosing.
Note: If you cannot see your unallocated purchases, please select the SIM that you wish to use your voucher on. You will see a “Data Pack” menu at the top of your ‘My Account’ area. You will then see a tab “Use Voucher”. Select the tab and paste in your Data Pack voucher code.